Contact

Auckland Flagship Store

1st Floor/255 Broadway, 

Newmarket, Auckland 1023

(0800) 537 742

Contact us for questions on our wedding dress collections or bridal advice. We understand that planning a wedding can easily become overwhelming. Our friendly and knowledgeable wedding fashion specialists are here to help.

 

For all Jessica Couture retailer enquiries please email hello@jessicacoutures.com.

FAQ

Where to shop

WHERE CAN I TRY ON JESSICA COUTURE DRESSES?

You can find our dresses at our Jessica Couture Flagship Boutique based in Newmarket, Auckland as well as stockists worldwide who carry Jessica Couture samples. You can find your nearest stockist here or book an appointment at our Jessica Couture Flagship Boutique here.

WHICH SAMPLES DOES THE JESSICA COUTURE FLAGSHIP BOUTIQUE OR
STOCKIST CARRY?

At our Jessica Couture Flagship Boutique, we carry samples of most of our current collections. The majority of our dresses online will state the status of samples in our store, however please reach out for specific enquiries.

As all our stockists manage their own stock, please reach out to your nearest stockist to confirm which Jessica Couture designs they have available to try in their boutique.

Bridal Appointment

HOW AND WHEN SHOULD I BOOK AN APPOINTMENT?

You can book an appointment at our Flagship Boutique in Auckland here. To book an appointment with one of our stockists, please reach out to them directly.

We recommend starting the search for your dream gown 8-12 months before your wedding date. This gives you time to consider your options and try on samples to make the final decision.

WHAT TYPE OF BRIDAL CONSULTATIONS ARE OFFERED AT THE FLAGSHIP STORE?

Our standard Bridal Consultation will last 90 minutes with a fee of $80. During the consultation we will guide you through the collection and ensure availability of one of our consultants and fitting room for you and your bridal party.

Atelier Consultation: You will be served chilly bubbly (0% alcohol) with a high tea tower. A professional consultant will tend to every dress to be tried on and assist the bride with advice on what works for her and what she should avoid. The finished look will be created with your favourite dress accessorised with veils and jewellery. We charge $260.00 for this super exclusive consultation. We will be in touch 72 hours before the appointment to confirm guest numbers to cater for. Please note that we can cater for up to five people. We can extend this limit up to eight people for an additional cost of $100.00.

Please booking 1 week prior to the appointment. Payment is required at time of booking to proceed with the Atelier appointment.

WHAT WILL MY CONSULTATION LOOK LIKE?

At a full Bridal gown consultation there will be a trained consultant and an open fitting room available at the time of your booking. The consultant will be working with you through the whole process, helping to select (approx. 6-8 gowns), helping you try on the gowns, pinning, advising design changes, etc. They will answer all your questions, give you a written quotation of your favourites, and any other details of dresses you may wish to retry. The consultation fee also covers the wear and tear on the wedding gowns.

WHAT SHOULD I BRING TO MY FLAGSHIP BOUTIQUE APPOINTMENT?

Select 3 to 4 dresses from our website and bring the names with you or images you've seen on social media, websites, magazines, or that you’ve tried on elsewhere. Bring an open mind to the consultation and be ready for the unexpected as well – don’t be surprised if you find “the dress” on your first visit!

For more info about what to bring to your appointment please click here

WHO/HOW MANY GUESTS SHOULD I BRING TO MY APPOINTMENT?

Please indicate at the time of your booking the size of your group. Our fitting rooms include a decent sized space for the bride to change and additional room for guests is limited. We recommend bringing no more than 2-3 guests with you during your appointment. These are the close friends and family whose opinions matter most to you. Having too many people with differing opinions during your appointment can distract you from finding the perfect gown that is true to you and your vision for your wedding. Wedding gown shopping is a fun and exciting experience, but it can get confusing and overwhelming at times. We understand this well and want you to get the best out of your Bridal appointment.

WHAT SIZE ARE YOUR INSTORE SAMPLES?

The majority of our instore samples are a size 10-12 for standard collections and our Curve samples are a size 20. We do have a selection of gowns in other sizes ranging from 6-18. Most gowns on our website will list the size available in our flagship store or feel free to get in touch if you require any further information.

Dress Orders

HOW DO I ORDER A DRESS IF I DON’T HAVE A STOCKIST IN MY COUNTRY?

Our head office Jessica Couture team will be able to assist you. Please email us at hello@jessicacoutures.com.

HOW QUICKLY CAN I HAVE A DRESS MADE?

We recommend reaching out to our Jessica Couture Flagship boutique or your nearest Jessica Couture Stockist directly to confirm accurate local timelines.

DO YOU HAVE ANY DRESSES AVAILABLE IMMEDIATELY?

We have a limited range of Sample dresses that are available off the rack. Please email us to find out more – hello@jessicacoutures.com

WHAT IS THE PRICE OF JESSICA COUTURE DRESSES?

If you cannot view our prices online, we recommend reaching out to your nearest Jessica Couture Stockist directly to confirm accurate local pricing.

Alterations

DO YOU OFFER IN-HOUSE ALTERATIONS?

For gowns purchased in our Flagship Newmarket retail store we offer in-house alterations that can be qouted for you by our alterations specialists.

WHAT ALTERATIONS WILL I NEED?

Each bride may or will require different alterations depending on her chosen dress, shape and size. Once your gown arrives with us in your specified size we can book you in for an arrival try on and our alterations specialist will guide you through any changes you could or may wish to make to your dress.The most common alterations required are taking in the waist and shortening the hem.

WHAT IS THE COST OF ALTERATIONS?

As each individual bride may require varying alterations to her chosen gown we can't give pricing without seeing the gown on you in person. We can give you an approximate cost at the time of purchase or you can purchase one of our alterations packages.

WHEN SHOULD I START THE ALTERATIONS PROCESS?

The ideal time frame for starting alterations is 4-6 weeks before your wedding date. If your wedding is under 4 weeks away of course we will prioritise your alterations to complete these in time for your big day.

WHAT ARE THE STEPS OF THE ALTERATIONS PROCESS?

The alterations process typically consists of 4 appointments. The first is your arrival fitting when you dress arrives with us in store. At this appointment we can discuss any alterations you may wish to make or any customisations you are considering and qoute you for these. The second appointment typically involves pinning and measuring and alterations to the bodice of your gown. Now that the gown is sitting as it should on your body, at your third appointment we will pin and measure your hem and any final alterations. Finally at your fourth and final appointment, your gown will be ready to collect and take away to go get hitched!

Trunk Shows

HOW OFTEN & HOW LONG IS THE TRUNK SHOW?

We normally do two trunk shows each year. A trunk show is lasting for 2 weekends normally.

HOW DOES THE TRUNK SHOW RUN?

We will send dresses from the latest collection, with a detailed dress list, and price list. Stockists to check if there are any discrepancies or dress damage and please report to us 2 days after dresses arrive.

Stockists will organise the dresses to send to the next store on the agreed date on the trunk show form. Contact us to book the latest trunk show.

We will send marketing material 2 weeks before the trunk show, so stockists can promote the trunk show on their webpage and on social media. 10% off discount is offered for all client orders within trunk show period.

Sample Sales

DO YOU EVER HOLD SAMPLE SALES?

We usually hold a sample sale one to two times a year. We recommend following us on Instagram @jessicacoutures to be the first to know when we are hosting a sale.

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